Enrollment
Email dsgs-support@olivineinc.com or call 1 (866) 208-6352 if you have questions about or need assistance with the provider or directly enrolled participant application processes.
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To become a DSGS provider, complete the following application steps:
Step 1: Download and complete the DSGS Provider Application form. Upload the form, along with all necessary attachments, here.Step 2: The program team will review DSGS provider applications to determine completeness and eligibility. Applications are accepted on a first-come, first-served basis. The program team will notify the DSGS provider applicant point of contact if the application is incomplete. After approving a complete DSGS provider application, the program team will provide an electronic DSGS Program enrollment letter to the DSGS provider point of contact.
Step 3: If the DSGS Provider is an aggregator of customers, the aggregator must complete the following prior to enrolling POU and/or IOU customers into DSGS:
- Before enrolling POU customers in DSGS, aggregators of customers must complete the following:
- Notify each POU of their intent to enroll customers within their service territory by providing the information required below:
- The aggregator’s name.
- Which DSGS incentive option(s) the DSGS provider will offer to participants.
- A description of the types of customers (such as residential, commercial, industrial, and so forth) and load reduction resources the aggregator plans to enroll in each incentive option.
- Notify each POU of their intent to enroll customers within their service territory by providing the information required below:
- Obtain a written statement from each applicable POU that the POU:
- Does not object to the aggregator enrolling the POU’s customers to participate in the DSGS Program.
- Will provide the aggregator the data necessary for the aggregator to administer the DSGS Program, as determined by the POU, subject to the aggregator (1) receiving authorization from participants and (2) entering into a data sharing agreement with the POU, if required.
- Understands it can be reimbursed for its costs associated with the DSGS Program pursuant to Chapter 6, Section B, of the DSGS Program Guidelines.
Aggregators must provide the CEC a copy of this statement within 5 business days of receipt by the aggregator. POUs may establish terms and conditions for aggregators to enroll the POU’s customers to participate in the DSGS Program, including protocols for communicating and coordinating with the POU regarding program events and the circumstances under which the POU may grant or revoke the aggregator’s ability to enroll the POU’s customers in the DSGS program. Send statements to dsgs-support@olivineinc.com.
- Before enrolling IOU customers in DSGS, aggregators of customers must notify IOUs and CCAs in writing of their intent to enroll customers within their service territory. The notice shall include:
- The aggregator’s name.
- Which DSGS incentive option(s) the DSGS provider will offer to participants.
- A description of the types of customers (such as residential, commercial, industrial, and so forth) and load reduction resources the aggregator plans to enroll in each incentive option.
Aggregators must provide the CEC evidence of this notice within 5 business days of sending to the IOU or CCA.
Step 4: DSGS provider enrolls eligible participants into DSGS Program.
Step 5: Within 10 business days of CEC-approved DSGS Program enrollment, or as soon as practicable, DSGS providers must submit an initial Enrolled Participation Report to the CEC. DSGS providers must submit ongoing Enrolled Participation Reports to identify changes to participation. DSGS Providers can submit Enrolled Participation Reports by uploading them here. Reference the FAQ for information about on-going reporting.
- Before enrolling POU customers in DSGS, aggregators of customers must complete the following:
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DSGS Provider Enrollment: Participants can enroll in DSGS by submitting an application to the DSGS provider. Participants must provide to the DSGS provider the information outlined in Chapter 3, Section A of the DSGS Program Guidelines, but DSGS providers may require additional information. Contact the DSGS Provider for more information about the application process.
CEC Direct Enrollment: Non-residential participants can also enroll directly with the CEC under Incentive Option 1 if enrollment through the participant’s load serving entity (LSE) is not possible, such as if the LSE is not enrolled as a DSGS provider or is not offering DSGS Program participation for that type of customer or load reduction resource. To enroll directly in DSGS with the CEC, complete the following application steps:
Step 1: Customers of POUs must obtain a written statement from its POU stating that the POU does not object to the participant enrolling directly in the DSGS Program.
Step 2: Download and complete the DSGS Direct Enroll Participant Application form. Upload the form, along with all necessary attachments, here.
Step 3: The CEC will work with the participant’s LSE, as appropriate, to confirm eligibility as soon as practicable. The applicant point of contact will be notified to confirm enrollment, ineligibility, or if the application was incomplete.
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